Billing, Cancellation and Refund Policy

Last updated: October 22, 2026

Summary

We do not require long-term contracts or order minimums. You pay for the storage and handling you use. This page explains how billing, cancellation and refunds work for our fulfillment services. The signed service agreement or written quote always takes priority.

1. How we bill

Each quote lists the rates for the services you use, for example receiving, storage, prep, pick and pack, kitting, returns processing and freight handling. Carrier charges are billed at the carrier rates shown in your quote or dashboard.

Billing frequency, payment terms and accepted payment methods are set in your service agreement. Периодичность счетов, сроки оплаты, способы оплаты.

2. Reviewing an invoice

If something on an invoice looks wrong, contact us and we will review the receiving records, scan logs and carrier data behind it. Срок, в который можно оспорить счет (например, 30 дней).

3. Cancelling or pausing service

There are no long-term contracts. You can stop using our services or pause shipments at any time by notifying us in writing. Срок уведомления и что происходит с остатками на складе при остановке (вывоз, плата за хранение).

4. Refunds and credits

Fees for services already performed are not refundable. If we make an error, for example a mis-pick, a missed prep step or damage while the goods were in our care, we review the case and correct it. Политика компенсаций: кредит на счет, возврат стоимости, лимиты по сумме и срок подачи претензии.

Carrier claims for loss or damage in transit follow the carrier’s own claim process. We help you file them.

5. Storage after service ends

Goods remain your property. After you end service, we arrange pick-up, return shipping or disposal according to your instructions. Условия и сроки.

6. Contact

Questions about billing, cancellation or refunds: contact us or call +1 561-485-0428.